KingSize Reviews

Horrible, they don't care what they did wrong. Can't even make a payment due to their website failures. I placed and order, never received it. Never got the affidavit they require to issue me a refund. Now they want me to pay 200 for nothing.

I don't usually write reviews but this made me angry enough that I did. I ordered a jacket and pair pants on 3 July. I paid for expedited expedited delivery the promised of it will be here on 8 July 5 days later it did show. I called asking them to refund on on the delivery fee. An hour later after listening to the women on the phone explain why it was not delivered. As promised it was not the delivery it was them not shipping it. It's a ploy, I asked for a supervisor no supervisor available so another words it's they don't wanna talk to me, All I was asking for was them to return the expedited delivery fee which was $60. They won't do it so I try to cancel the order they're gonna charge me to return the product they didn't deliver. Sk instead of doing the right thing the lost a sale as well as future sales. It just baffles me! I will tell you the customer service at this place is the worst that I've ever seen in 20 years of retail and I'm a store manager it's just amazing. If you can stay away from these people do it they are after your money and nothing more.

My 33 year old son died suddenly & unexpectedly on Sunday morning, 1/30/2022. As part of the funeral prep, on Monday evening we ordered clothing for his viewing/service. Since the funeral home needed by noon on Friday, we paid $41 for their 'SuperFast' delivery. Knowing we needed this clothing to proceed, we scheduled his viewing/service for the following Monday. We called customer service about the shipment status starting Wednesday getting the simple message that it 'should' ship soon. When asked, they couldn't, or wouldn't, tell us if the order had even been picked yet. They also claimed there was no supervisor to speak to about this. On Thursday, when we realized KingSize.com wasn't going to come thru for us, we went thru son's closet carefully (it feels so much like you're snooping thru his personal life), found a shirt that would fit we liked and went out to the local Franks Big & Tall store (a store our son had no doubt shopped at) where they were so very helpful and we purchased a pair of pants and a belt. We met our Friday due date with the funeral home. His SuperFast delivery order? It didn't arrive until the afternoon of his Monday viewing. Needless to say I returned the shipment for a refund although we didn't get the shipment cost back. In case you're listening KingSize.com, look up the order history for Freehold, NJ that ends in 7222.

After ordering from their catalog that i had just received a few hours before, they told me that the shirts i ordered were not on sale even thou it was in big letters on top of the page. Their none caring customer service could care less when i showed him what the catalog said. DO NOT BUY HERE.

Placed an order a week ago, 2 days later they emailed me that the order is on backorder and should arrive 2 months after the order date but mentioned in the email that they won't charge my card until the shoes shipped, order shown not shipped on their website, but they charged my credit card anyway.

There's no real option for a normal exchange. I ("giftee") was given a couple of shirts with a return label as a gift, and the giver ("giver") advised I should be able to exchange the items for something that I preferred. I attempted to find a way to do so with the catalog and form, then the website, then called. I spoke with customer service and the "exchange" process is nothing of the sort. You have two options.

Option 1:
1. Purchase a new item, charged to the original card (Giver's Card).
2. Send items for return.
3. When items are processed at return center, refund goes to the original card (Giver's Card).

In this case, the Giver is out whatever the difference is between the original item(s) and new item, with or without their permission.

Option 2:
1. Purchase a new item, charged to your card (Giftee's Card).
2. Send items for return.
3. When items are processed at return center, refund goes to the original card (Giver's Card).

In this case, now the Giver has all of the funds back, and you simply purchased a new item. So, again, not really an exchange.

There is no option to simply have them charge your card (Giftee's) and then return the items and have that card credited. If you opt to return for a gift card, there's no option to have that card sent to you, only to the Giver. Again, not an exchange.

Attempts to reach someone to provide this feedback are impossible. Customer service can only direct you to the website to send an email... also to customer service. There's no option to request a logical method of exchange for gifts, and no attempt to provide a customer-oriented option other than, ironically, a "one-size-fits-maybe-a-few" option. If you get something you don't want, well, donate it, I guess.

There's no real option for a normal exchange. I ("giftee") was given a couple of shirts with a return label as a gift, and the giver ("giver") advised I should be able to exchange the items for something that I preferred. I attempted to find a way to do so with the catalog and form, then the website, then called. I spoke with customer service and the "exchange" process is nothing of the sort. You have two options.

Option 1:
1. Purchase a new item, charged to the original card (Giver's Card).
2. Send items for return.
3. When items are processed at return center, refund goes to the original card (Giver's Card).

In this case, the Giver is out whatever the difference is between the original item(s) and new item, with or without their permission.

Option 2:
1. Purchase a new item, charged to your card (Giftee's Card).
2. Send items for return.
3. When items are processed at return center, refund goes to the original card (Giver's Card).

In this case, now the Giver has all of the funds back, and you simply purchased a new item. So, again, not really an exchange.

There is no option to simply have them charge your card (Giftee's) and then return the items and have that card credited. If you opt to return for a gift card, there's no option to have that card sent to you, only to the Giver. Again, not an exchange.

Attempts to reach someone to provide this feedback are impossible. Customer service can only direct you to the website to send an email... also to customer service. There's no option to request a logical method of exchange for gifts, and no attempt to provide a customer-oriented option other than, ironically, a "one-size-fits-maybe-a-few" option. If you get something you don't want, well, donate it, I guess.

Order was lost 2 days after shipping from kingsize. Tracking absolutely stopped. I emailed them after 15 days. Tina from kingsize told me I have to wait 20 before they considered order lost. At 20 days, a Johnathan told me I have to wait 30 days before they will consider replacement. It's a Christmas gift that I have to wait till Dec 16th before they will replace. We will see. I'll probably get a Justin and he will tell me I have to wait 40 days! I'll give an update in 10 days!

After promising to remove $29.98 from my bill, but lying, and after they lost the credit card dispute because they were too lazy to respond, they sent their goons from National Recovery Agency to threaten me as their bill collector. I reported their illegal behavior to several federal and state authorities. They promised to resolve the problem after receiving the shoes back but continuing to hound me to pay $29.98 for the shoes. I won't. I'll fight them in court and go to the media.

We sent these clothes back. We want our money back! 45 dollars just to ship the clothes. We lost that money. 600 dollars worth the clothes that my husband will and won't wear. They just sit in a box in the closet.
The clothes are not up to our expectations. They were faded and looked worn.
I just want my money back.
You have all the information you need. Do your jobs and look them up. Im not doing your job for you.
Customer service sucks.
Upper management doesn't give a hoot.
All i want is 645 dollars back. I have been trying to get this done since the very beginning. (April 2021 and today is 7/2021) Its getting really old quick. Im going to file charges for theft. The state attorney says it can and will be done if they do not return your money.